Client Rights and Responsibilities

Within the framework of the National Disability Insurance Scheme (NDIS), both clients and allied health clinics have specific rights and responsibilities to ensure the provision of quality care and ethical service delivery. Here's an overview:

Client Rights

Clients receiving allied health services (both privately and under the NDIS) have the right to:

  • Choice and Control: Choose their providers and the supports they receive, and participate in decisions about their services.

  • Access: Access to supports that are reasonable and necessary to meet their needs.

  • Quality and Safety: Receive safe and high-quality services from competent providers.

  • Respect and Dignity: Be treated with respect, dignity, and consideration, with their individual values and beliefs respected.

  • Information and Communication: Receive clear and understandable information about services, treatment options, and costs.

  • Privacy and Confidentiality: Have their personal information kept private and confidential.

  • Feedback and Complaints: Provide feedback or make complaints about their services, with their concerns addressed promptly and appropriately.

  • Informed Consent: Make informed decisions about their care, including the right to refuse treatment.

  • Individualised Support: Receive supports that are tailored to their individual needs and goals.

  • Review of Decisions: Request a review of decisions that affect their supports.

Client Responsibilities

Clients also have responsibilities to:

  • Participate: Engage in the planning and delivery of their supports.

  • Provide Information: Give accurate and relevant information to their allied health provider.

  • Use Services Appropriately: Use services in a safe and responsible manner, as agreed upon.

  • Respect Providers: Treat allied health professionals with courtesy and respect.

  • Attend Appointments: Attend scheduled appointments or provide timely notice if unable to do so.

  • Financial Obligations: Meet their agreed-upon financial obligations, including paying any applicable fees.

  • Communicate Changes: Inform their provider of any changes in their needs or circumstances that may affect their supports.

  • Follow Agreed Plans: Work with providers to achieve the goals outlined in their support plan.

Allied Health Clinic Rights and Responsibilities

Allied health clinics providing services to NDIS participants have their own set of rights and responsibilities, including:

  • Providing Quality Services: Delivering supports that meet the NDIS Practice Standards and Code of Conduct.

  • Person-Centred Approach: Providing supports in a way that is person-centred, focusing on the individual needs and goals of the client.

  • Clear Communication: Communicating clearly and openly with clients, ensuring they understand their services and rights.

  • Service Agreements: Establishing clear service agreements with clients, outlining the supports to be provided, costs, and terms and conditions.

  • Privacy and Confidentiality: Protecting client privacy and maintaining confidentiality of their information.

  • Accurate Records: Keeping accurate and up-to-date records of the supports provided to clients.

  • Managing Risk: Identifying and managing risks to client safety and well-being.

  • Complaints Management: Having a system in place to handle client feedback and complaints effectively.

  • Ethical Practice: Adhering to ethical principles and professional standards.

  • Compliance: Complying with all relevant NDIS rules, regulations, and legislation.